Shipping policy
Shipping Policy
Read more about our Shipping Policy below.
Fold Riviera ("we" and "us") is the operator of the Fold Riviera website ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs and Shipping Times
We ship worldwide from our fulfillment centers in the United States.
DOMESTIC SHIPPING (United States)
| Method | Cost | Shipping Time |
|---|---|---|
| Economy Shipping | FREE on all orders | 8–12 Business Days |
| Standard Shipping | $5.90 / Orders over $35 — FREE | 5–7 Business Days |
| Express Shipping | $12.90 / Orders over $35 — $9.90 | 2–4 Business Days |
INTERNATIONAL SHIPPING
| Destination | Economy (Free) | Standard ($6.90) | Express ($15.90) |
|---|---|---|---|
| Canada | 10–14 Business Days | 7–10 Business Days | 3–5 Business Days |
| United Kingdom | 12–18 Business Days | 8–12 Business Days | 4–7 Business Days |
| Europe | 12–18 Business Days | 8–12 Business Days | 4–7 Business Days |
| Australia / New Zealand | 14–21 Business Days | 10–14 Business Days | 5–8 Business Days |
| Rest of World | 14–28 Business Days | 10–16 Business Days | 5–10 Business Days |
Economy Shipping is 100% FREE on all orders, domestic and international. Standard and Express international rates may vary by destination. Some remote areas may experience longer shipping times.
3. Returns & Warranty
Original delivery costs are excluded from refunds.
3.1 Return Due To Change Of Mind
Fold Riviera will happily accept returns due to a change of mind as long as a request to return is received by us within 30 days of delivery. The item must be unused, in its original condition, and in its original packaging. Return shipping is covered by the customer unless the product is defective or damaged.
To initiate a return, please contact us at support@foldriviera.com with your order number and reason for return.
3.2 Defective or Damaged Items
If your item arrives defective or damaged, please email us within 48 hours of delivery with a clear, unedited photo of the affected item along with your order number. Photos must show the item and the reported issue clearly and must not be digitally altered or AI-generated.
Upon approval, we will send a free replacement subject to stock availability. If the item is out of stock, we will offer a full refund.
3.3 Wrong Item Received
If you receive the wrong item, please contact us within 48 hours of delivery. We will arrange for the correct item to be shipped to you at no additional cost. Return shipping for the incorrect item will be covered by Fold Riviera.
4. Delivery Terms
4.1 Dispatch Time
Orders are usually dispatched within 1–3 business days of payment due to high demand. Our warehouse operates Monday through Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.2 Change Of Delivery Address
If you need to change your delivery address, please contact us at support@foldriviera.com as soon as possible. Address change requests are handled during our customer support working hours and are processed in the order they are received.
We can only update the delivery address if the order has not already been processed or dispatched at the time we review your request. While we will do our best to accommodate address change requests, contacting us does not guarantee that the address can be changed before dispatch.
If a package is sent to an incorrect address due to an incorrect shipping address provided by the customer, it cannot be refunded if lost.
4.3 P.O. Box Shipping
Fold Riviera will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
4.4 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.5 Items Out Of Stock
If an item is out of stock, we will wait until the item is back in stock to dispatch your order. If restocking will take longer than 14 business days, we will contact you to offer the option of a full refund.
4.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link via email from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax is applied in accordance with applicable U.S. state and local tax laws. Tax amounts, if any, are calculated and displayed at checkout.
7.2 Import Duties & Taxes (International Orders)
For shipments outside the United States, import duties and taxes may be charged upon arrival in the destination country. These charges vary by country, and Fold Riviera encourages you to be aware of any potential costs before placing an order.
Fold Riviera is not responsible for any customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.
If you choose to refuse the parcel and it is returned to Fold Riviera, the customer will receive a refund for the value of the goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our return policy in Section 3.
9. Insurance
9.1 Process for Parcel Damaged in Transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for Parcel Lost in Transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9.3 Parcels Lost After Being Delivered
We are not responsible for any lost parcels after they have been deemed as delivered by the courier. If the parcel has been delivered in accordance with the tracking, we can conduct an investigation. If the investigation concludes the parcel has been delivered to the right location, we are not responsible for any lost or stolen goods. If you think your order was mis-delivered, we recommend filing a claim with the carrier.
If Fold Riviera approves a replacement shipment for an order that was reported as delivered but not received, the replacement is provided as a one-time resolution following our review of the claim. Replacement items issued under these circumstances are final and are not eligible for return, exchange, or refund, except where the replacement item is defective or incorrect upon delivery.
10. Customer Service
For all customer service enquiries, please email us at support@foldriviera.com
Last updated: September 2026
Fold Riviera — All rights reserved.