Contact information

Contact Us

We're here to help. Whether you have a question about your order, need help with a return, or just want to know more about our products — our team is ready to assist you.

EMAIL

For all inquiries, reach us at:
support@foldriviera.com

We respond to all emails within 24–48 business hours, Monday through Friday. Emails received on weekends or U.S. holidays will be answered on the next business day.

To help us assist you faster, please include:

  • Your order number (if applicable)
  • The email address used at checkout
  • A brief description of your question or issue
  • Photos (if reporting a damaged or defective item)

BUSINESS HOURS

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed
U.S. Holidays: Closed

ORDER QUESTIONS

If your question is about an existing order, here are some quick answers:

Where is my order?
Once your order ships, you'll receive a tracking email. If you haven't received it within 3 business days of placing your order, check your spam folder first, then contact us.

Can I change or cancel my order?
We can modify or cancel orders only if they haven't been dispatched yet. Contact us as soon as possible — once an order leaves our warehouse, we cannot make changes.

I received the wrong item or a damaged item.
Please email us within 48 hours of delivery with your order number and a clear photo of the item. We'll arrange a free replacement as quickly as possible.

RETURNS & EXCHANGES

For returns and exchanges, please email us at support@foldriviera.com with your order number and reason for return. Full details are available on our Returns and Refund Policy page.

Quick summary:

  • 30-day return window from date of delivery
  • Item must be unused and in original packaging
  • Return shipping is covered by the customer
  • Exchanges are free of charge

WHOLESALE & BUSINESS INQUIRIES

Interested in carrying Fold Riviera products in your store or business? We'd love to hear from you. Please email us at support@foldriviera.com with the subject line "Wholesale Inquiry" and include:

  • Your business name and website
  • Your location
  • Estimated order volume

SOCIAL MEDIA

Follow us and send a DM anytime:

  • TikTok: @foldriviera
  • Instagram: @foldriviera

Please note that for order-related issues, email is the fastest way to get a resolution. Our social media team can point you in the right direction, but cannot process returns, exchanges, or refunds via DM.

FEEDBACK

Your feedback helps us improve. If you had a great experience — or if something didn't meet your expectations — we want to hear about it. Email us at support@foldriviera.com with the subject line "Feedback."

RESPONSE TIMES

Channel Response Time
Email 24–48 business hours
Social Media DM 24–72 hours

We answer every message. If you haven't heard back within the expected time, please check your spam folder before reaching out again.

Fold Riviera — All rights reserved.