Refund policy
Returns and Refund Policy
Returns
You may return your purchase within 30 days of receiving it, provided that the item is in the same condition as you received it. You must return your item with its original packaging and all included accessories (gift box, money clip, etc.). You will be responsible for the costs of returning the goods. The request for a refund or exchange will be processed once our warehouse confirms receipt and handling of the returned item. Original delivery costs are excluded from refunds.
Damaged or Defective Goods
If your item arrives damaged or defective, we will assist you with a free replacement at no cost to you — no return needed. Simply email us at support@foldriviera.com within 48 hours of delivery with:
- Your order number
- A clear, unedited photo of the affected item showing the issue
Once we review and approve your claim, we will ship a free replacement as soon as possible, subject to stock availability.
How To Return An Item
- Request a refund or exchange by emailing us at support@foldriviera.com with your order number and reason for return.
- You will receive an email containing detailed instructions on how to return your item(s) based on your location.
- Ship the item using a carrier of your choice at your own cost. You must provide us with your tracking number and carrier details, as we are unable to guarantee a refund without confirmed shipment visibility. Please use a tracked delivery service.
- Securely package the relevant item(s) in the original packaging and send them to us as per the provided instructions.
- Once we receive your return, we will process it within 10 business days. The refund will be issued to your original payment method and will exclude any delivery costs incurred.
Refund Timeline
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 5–7 business days to your original payment method. Please note that your bank or credit card company may take an additional 5–10 business days to post the refund to your account.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items returned after the 30-day return window
- Items that show signs of use, wear, or damage caused by the customer
- Items returned without original packaging
Exchanges
Exchanging your purchase for another item is free of charge. Please email us at support@foldriviera.com to request an exchange.
If you are exchanging your item for a product of greater value, you will be required to pay the difference. If you want a product of lower value, we will refund the difference to your original payment method.
To be eligible for an exchange, the item must be unused, in its original condition, and in its original packaging.
Wrong Item Received
If you receive the wrong item, please contact us within 48 hours of delivery at support@foldriviera.com. We will arrange for the correct item to be shipped to you at no additional cost. Return shipping for the incorrect item will be covered by Fold Riviera.
Late or Missing Refunds
If you haven't received a refund after the stated processing time:
- First, check your bank account or credit card statement again
- Then, contact your bank or credit card company — it may take additional time for the refund to be officially posted
- If you've done all of this and you still have not received your refund, please contact us at support@foldriviera.com
Contact Us
For all return and refund enquiries, please email us at support@foldriviera.com
Last updated: September 2026
Fold Riviera — All rights reserved.